Robbie Bach (Microsoft) Proud of Poor Xbox 360 Customer Service
Q: Doesn’t it surprise you that fans are saying I want my third or I want my fourth replacement console?
Robbie Bach: It speaks to the power of the product offering and service we provide. That’s my point. In the ordinary course of something like this, you would expect it to show up in the customer reaction data. We just haven’t seen that. It speaks to the fact that they love their games and Xbox Live. Does it frustrate them? Yes. On the other hand, they know we’re taking care of them. People have a certain amount of respect for that. If it had happened on a product that had less baseline customer satisfaction, it would have had a bigger impact. We really haven’t seen that.
That is the strangest spin that I have ever read. He admits the 360 breaks, and that the customer service sucks. But he is proud to say that the customers have just shut up and taken all the abuse.
You can read the full interview here.
via Kotaku
-Justin
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